Policies & Documents

CREDIT ACCOUNT

Viadux is committed to providing excellent customer service and will continue to improve in any way we can. You can now use our online resources to begin your application for a trade credit account. Simply download and complete the below form and send it into your closest Viadux branch, and we’ll take care of the rest.

 DOWNLOAD APPLICATION FOR CREDIT ACCOUNT
Credit Account

TERMS & CONDITIONS

Viadux Terms & Condition of Trade can be viewed and downloaded as a PDF document.

Please use the link below if you would like to download a copy of the latest Viadux Terms & Conditions. If you have any questions, please contact your nearest branch to speak with a Viadux representative.

 DOWNLOAD TERMS & CONDITIONS
Terms & Conditions

QUALITY

Viadux is committed to managing the quality of our services to ensure customer requirements are met at all times and where possible exceed their expectations by providing an excellent outcome.

Viadux  is committed  to managing the quality of our services to ensure customer requirements are met at all times and where possible exceed their expectations by providing an excellent outcome. 

Our commitment to quality and customer satisfaction includes 

  • 6  monthly  customer  and  employee  surveys  to  gain  feedback  and  improvement opportunities 
  • Modern, paperless systems to allow access to information where and when ever  it is required 
  • Coaching and training programs that focus on customer service and communication 

 DOWNLOAD QUALITY POLICY
Quality

SAFETY

Viadux is an energetic and safe place to work,  where everyone is equal,  all ideas are valuable and we work together to get the job done for our customers.  This commitment  extends to ensuring that our operations do not expose the local community to any risk of injury, illness or damage to property or environment. 

Our commitment to safety and duty of care includes:

  • Regular  and  routine  communication  about  safety  issues  external  to  Viadux,  to promote vigilance and awareness
  • Dedicated safety focused team members who provide subject matter expertise
  • Employee Assistance programs to provide support for staff across all areas of work

 DOWNLOAD SAFETY POLICY
Safety

ENVIRONMENT

Viadux, as the most progressive and responsive supplier of water network solutions, proudly respects and cares for the people and environment in which we operate.

Water is a precious resource and we take pride in maintaining a high standard of environmental care and deliver sustainable environmental outcomes, which help save water by embracing innovative solutions.

 DOWNLOAD ENVIRONMENT POLICY
Environment

HANDLING & INSTALLATION

You can now download our latest Handling & Installation Manual for our Ductile Iron Pipe Systems. Viadux is committed to the safe practices and installation of all its products.

 DOWNLOAD HANDLING & INSTALLATION
Handling & Installation

CERTIFICATION

Viadux has just completed several audits and certifications in the above fields.
These certifications can now be viewed and downloaded:

 DOWNLOAD QUALITY CERTIFICATION - ISO 9001

 DOWNLOAD SAFETY CERTIFICATION - OHSAS 18001

 DOWNLOAD SAFETY CERTIFICATION - AS NZS 4801

 DOWNLOAD ENVIRONMENT CERTIFICATION - ISO 14001